Can i edit feedback on ebay

The first step in getting negative feedback removed is to contact the buyer directly. The feedback can be revised, but only with a mutual agreement of both parties, at which point the seller can notify eBay that they're willing to have the feedback withdrawn. That will take the seller to a page where they can write a note appealing directly to the buyer, explaining the situation.

For instance, did the item ship late? A seller can explain why this happened and assure the buyer that it will not happen again. If the buyer is then willing to revise their feedback, the seller can request a feedback revision through eBay. A seller can make five such requests annually for every 1, ratings received, and the process is straightforward and simple. If the latter happens, the revision request will simply expire after 10 days and the feedback will remain. In this case, a seller does also have the option of responding to the feedback with a reply to the feedback detailing their version of events.

If for whatever reason a seller is unable to request a feedback revision but one is warranted, the buyer can also follow up with an additional comment, expounding on their original feedback.

Feedback can also be removed if the feedback in question is threatening, obscene, offensive, or presents a clear danger to the person about whom it was left. For instance, if a reviewer includes personal details about the seller in feedback such as a telephone number, address, or the person's full legal name, the feedback would be subject to removal.

Staying calm and knowing how to approach the situation is half the battle. Whatever you do, make sure to reply to neutral or negative feedback, as others might see your lack of reply as a sign that you agree with the feedback in question. Note that you can only request a revision of feedback received in the last 30 days, as well as the fact that you can do it only once per transaction.

Beyond that, you can only request up to five additional revisions for every 1, pieces of feedback you receive, so make sure to check your feedback regularly and react in a timely manner. Have you ever received unjustified negative feedback on eBay? However, keep in mind that eBay only allows sellers to do this 5 times for every 1, reviews received. The process for asking a customer to change or remove their negative feedback is fairly simple.

You should also reserve this method for truly negative reviews only, not neutral reviews. And prior to sending an official feedback reversal request, make sure you speak with the customer to determine that they are, indeed, willing to alter their review. This will help you to avoid wasting any of your requests. There are also instances in which you can report a negative review to eBay and ask them to remove it. This must be done within 90 days of the transaction date, and is reserved for occurrences of customer misconduct.

For example, you can report negative feedback to eBay for the following reasons:. In order to report a review to eBay, go to your Seller Hub to contact eBay directly and explain why you want them to investigate the situation. Upon investigation, eBay may remove the entire review, the comment only, the rating only or let you know why they are leaving the review as-is. One way to do this is to make sure you respond to each and every bad review you receive with a comment.

Instead, respond to negative reviews with a courteous, honest demeanor. Make it clear that you are willing to make things right or, in some cases, already have , and that customer satisfaction is your top priority.

This will show to other potential customers that you are dedicated to taking great care of shoppers, even when things may not have gone well at first.

Any time you receive negative feedback, contact the buyer to find out what the problem is and how you can help. Not only will this go a long way toward ensuring repeat business for your brand, it may also inspire the previously dissatisfied shopper to come back and amend their negative review possibly even without you having to send a Feedback Revision Request.

Additionally, interacting with customers who had a negative experience with your brand can provide you with the information you need to make appropriate changes to your selling and customer service approach moving forward.

That way, you can avoid negative feedback in the future. Which brings us to our last tip…. Finally, avoid negative feedback on eBay by providing excellent customer service at all times.